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The Captain could be a real p.i.t.a. sometimes, but his irreverent responses just gave me a good chuckle. I agree with the comment from anonymous100919 that nurses and aides shouldn't have to receive incentives to do their jobs, but I've come to realize that competence and dedication are unfortunately often not the norm and should be recognized.
Once a twice a year I slip a twenty to the nurses and CNAs who "wait on" my wife over many years...they are not supposed to take it, but I do it privately and they do appreciate it...
Well I guess I messed this one up. I have already told off most of the staff at the AL place my parent's live. They mostly sit around doing nothing but chat among themselves and I told them as much.
About the Go Home advice: Nope, no way, not happening ... IF the patient has dementia. Most hospitals are woefully ignorant of the special needs of patients with dementia. Some nurses have some experience, but not necessarily good experience that had good results. All do the best they can. Until that is remedied, I would not consider leaving a loved one with dementia alone in a hospital. This is NOT a criticism of nursing. It is a criticism of training and staffing volumes. My husband had mostly competent and delightful nurses during his various stays, and they mostly seemed pleased to have family on hand to keep him calm, help him remember where he was, and understand what was happening. Hospitals are NOT designed to be friendly places for those with dementia. Not the nurses fault, of course.
lol, reminds me of homer simpson asking his new friend if he liked to be referred to as gay or queer. his friend replied " or you could just call me john " .
i think you could have begun a better relationship with the nurse by just calling her linda as opposed to " big " linda.. i suppose chocolate cake probably mended that mistake but id be more careful in the future.
I have a lot of respect for good nurses and good aides and all good health care providers but regarding bringing "goodies" for staff, you can call me Scrooge but this troubles me. First of all, many caregivers are stressed timewise and financialwise. So maybe they would love to do this but do they now have to feel that in order to ensure quality care for their loved ones they have to add this to their tasks? Second, these are professionals, or supposed to be, they should be doing their job, regardless of who the patient is or whether family is rewarding them. And the time they spend chit chatting with you or spending extra time with your loved one, some other patient is not getting their attention. Don't think I don't reward good workers. I do but after they have done the work and without any expectations for better care. I always give aides at home birthday and holiday gifts. In hospitals, I write commendation letters or note them in surveys. In rehab, as my family member is checking out, I give gift cards to local food stores or restaurants to those who gave good care without knowing they would be rewarded. This is not to knock anyone who does bring in treats, etc for staff b/c I understand, yes can be effective for your loved one's care.
When I go to my mom's every 90 days or so, care plan meeting, I take something for the staff on my mom's floor to share (cupcakes from Sam's, couple of boxes of fruit bought from a roadside vendor, etc) AND a small version of that for the DON (director of nurses who is the god or goddess of the NH). Nothing pays off like this sort of investment as the staff remember you or your name and your parent in a positive light.
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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
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I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
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APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
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APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
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You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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4 Tips for Building Relationships with Nurses
I agree with the comment from anonymous100919 that nurses and aides shouldn't have to receive incentives to do their jobs, but I've come to realize that competence and dedication are unfortunately often not the norm and should be recognized.
I also compliment them routinely..
Grace + peace,
Old Bob
This is not to knock anyone who does bring in treats, etc for staff b/c I understand, yes can be effective for your loved one's care.